How to Prepare for Emergency Rental Maintenance

We understand how critical emergencies are, especially in the middle of summer when a malfunctioning air conditioning unit can deter your efforts to maintain a conducive indoor environment for your tenants. Here are four steps we recommend for property owners to help you prepare for emergency rental maintenance.

Define What Counts as an Emergency

What makes emergency maintenance calls urgent is the severity of the situation. Unlike routine maintenance, which is handled quickly and has more leeway when it comes to timelines, an emergency impacts the tenant directly, compromising the quality and comfort of the property. Such issues qualify as emergencies and should be prioritized above other needs.

This is also an excellent way to ensure urgent issues are addressed before they become more pronounced or the tenant vacates. Please inquire about the level of seriousness before addressing an emergency rental maintenance call to ensure it is a real emergency. Even if the issue can’t be addressed instantly, reassure the tenant that you’ll resolve it quickly.

Provide Clear Communication

As an experienced property management company, we understand the importance of communication. Aside from clarifying what is an emergency and what’s not, maintain communication throughout the process until it is fixed. Professional property managers ensure that all parties, including the tenant, maintenance worker, and rental property owner, are constantly updated.

Most property management companies ensure a direct line that tenants can use when there’s an emergency, reassuring residents that they are in safe hands from the minute the issue is reported to the completion of repairs.

Have a Contact List

Emergencies come in all shapes and sizes, and the last thing you want is to start searching the internet for contractors when there’s an issue that needs fixing. Instead, you can start by creating a contact list of reputable contractors, such as plumbers, electricians, repair contractors, HVAC technicians, and locksmiths. Of course, your regular maintenance team shouldn’t be your go-to for emergencies, but you can opt for that route if there’s no other option.

Property managers work with trustworthy local contractors who can provide emergency rental maintenance without breaking the bank. However, remember that the charges for last-minute repairs are usually higher, and your maintenance team can take advantage of this fact.

Stay Proactive

Even with routine maintenance, emergencies are bound to happen now and then. However, you can conduct preventative inspections to detect potentially failing parts before they become completely damaged. In addition, property managers can check for structural damage, faulty appliances, and pests, which must be monitored regularly.

Contact us at 3 Options Realty and leverage our extensive industry knowledge and expertise to ensure you address emergencies effectively. Please schedule an appointment today with our experienced property management company and enjoy quality services at pocket-friendly rates.