3 Ways to Make Tenants Love You

To minimize turnover and increase profitability, ensure your residents are happy. At 3 Options Realty, tenant satisfaction is vital to lease renewal and high ROI. Our property managers in Peachtree City leverage proven strategies and expertise to help you achieve set goals and objectives in one of the most competitive industries. Here are three ways landlords can make tenants love them.

Start on the Right Foot

The first impression is critical to sealing the deal. Many prospects will judge you upon sight, hence the need to ensure you start on the right foot. Nothing turns away residents faster than unmet expectations. When dealing with tenants, put your best foot forward. This means clarifying who is liable for what and mitigating inconveniences or misunderstandings later.

In addition, hiring a property management company to handle the heavy lifting eliminates delays and improves the quality of your property. Once we approve a tenant, they can access the tenant portal for maintenance requests, rent payments, and suggestions. Although not mandatory, you can set up a welcome package to make them feel at home.

Schedule Maintenance

The most common cause of vacancies is unattended maintenance requests. The last thing anyone wants is a frequently leaking faucet, loose doorknob, or a faulty electrical outlet. While maintenance costs money, think of it as an investment toward your primary goal: turning a profit. When you are on top of repairs and maintenance requests, it reduces the risk of turnovers. You can also work with a professional property management company, ensuring tenants have round-the-clock access to an expert.

Our expert property managers empower 24/7 repair requests, giving your tenants peace of mind during emergencies. After completing the repairs, we schedule follow-up visits to determine if the tenants are satisfied. As a reputable property management company, 3 Options Realty harnesses technology for managing repairs and maintenance, allowing automated notifications, surveys, and minimal administrative overhead.

Clear Communication Channels

Communication is essential for a healthy relationship, and leasing is no exception. To improve communication with residents, schedule check-ins after they’ve settled to ensure everything is going well. This is also an excellent opportunity to address tenants’ inquiries and issues. Another benefit of clear communication channels is the ability to resolve disputes among the residents that can compromise lease renewal.

When tenants have a way to reach you with their needs, it gives them confidence and guarantees their money’s worth. These three tips can help you build a good relationship with your tenants. Contact us at 3 Options Realty and leverage our tools and experience to make better decisions. Please schedule a consultation with our property managers and kick-start your investment on the right foot.