How to Handle Tenant Emergencies

Always Be Prompt

The sooner you address a problem, the better it is for your property and the quality of life for your tenants. Please don’t let any repairs exceed three days before rectifying the issue, especially if you are dealing with an emergency. Tenants appreciate landlords or property managers who quickly fix problems, reducing vacancy rates and long-term repair costs. The last thing any property owner wants is a small leak turning into a flood, hence the need to act fast before things get out of hand.

Maintain Professionalism

It would help if you always were accommodating and respectful, even during the holidays. Emergencies can happen, causing a lot of frustration and inconvenience. Tenants usually lack the expertise and tools required to handle repairs, and it is up to you to ensure they get the help they need. Our property management company maintains professionalism to ensure your tenants get the services they deserve.

Determine if it’s an Emergency

Before hiring a professional repair service, ensure you are dealing with an emergency. Some tenants don’t understand the difference between an actual emergency and a minor issue they can fix themselves. You may hire a plumber to handle a plumbing issue only to find a minor drain clog. Our highly trained property managers leverage extensive knowledge and expertise to conduct in-depth inspections before recommending a suitable action.

Set Expectations

Always clarify what you will do in an emergency before a tenant signs the lease agreement. If tenants know how far you are ready to go, they won’t place unreasonable demands or expectations. This goes a long way in avoiding frequent repair calls and saves you money that could have been used to handle minor issues tenants can fix themselves. Many tenants prefer landlords who are honest about the extent of their capabilities.

Maintain Good Communication

Even if you can’t handle the problem, always maintain an open line of communication with your tenants. Pick up their calls and listen to their concerns. This is the only way to build trust and encourages them to keep you informed about the condition of your property. Our property management company has a list of professionals ready to help you address any problem without breaking the bank.

It is difficult to predict when an emergency may occur, but you can be prepared before things get right. Contact us at 3 Options Realty and schedule a consultation with our team of experts. We guarantee exceptional property management services at competitive market rates.