One of my agents recently asked me if we had a special form or process for dealing with landlords that wanted us to do some task or refrain from doing some task the essence of which was not adequately mentioned in the management agreement. This was my answer:
The prevailing local rhetoric is that tenants can do a repair-and-deduct. However, the statutes do not support it and common law on this is thin. I recently dug back into case law looking for more information about this procedure.